Privacy Policy for Centred Soul
Effective Date: 26th March 2025 

Welcome to Centred Soul. This privacy policy explains how we (“Centred Soul”, “we”, “our” or “us”) collect, use, store, and share your personal information when you interact with our services. These services include our mobile app (Centred Soul), our website at https://centredsoul.com, and any other touchpoints such as events, email communication, or social engagement.

By using our services, you agree to the practices outlined below. If you do not agree, please do not use the services. If you have any questions, feel free to contact us at support@centredsoul.com.

1. What Information We Collect

We collect personal information you voluntarily provide, such as your name and email address when you subscribe, create an account, or contact us. We also collect:

  • Usage Data: including app interactions and website browsing activity.
  • Device Information: such as device type, OS version, and general location data.
  • Payment Information: if you make a purchase, your payment details are securely handled by our payment processor, Stripe (see their policy at stripe.com/gb/privacy). For purchases made through the Apple App Store or Google Play Store, all payment processing is handled directly by Apple or Google, and Centred Soul does not receive or store your payment information.

We do not collect sensitive personal information.

We also want to reassure you that we do not have access to what individual users are listening to within the app. Your experience is private to you. While we can see how many times a track has been played, we cannot see who listened or link that data to any personal details. Similarly, we do not receive personal user data or usage activity from the Apple App Store or Google Play Store. Purchases made through those platforms are anonymous to us.

2. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Manage your account and purchases
  • Communicate with you (if you’ve opted in)
  • Ensure safety, prevent fraud, and comply with laws

We will only use your data when we have a lawful basis to do so, such as your consent, to fulfill a contract, or comply with legal obligations.

We do not use your personal information for the purpose of training artificial intelligence or machine learning systems. We also take steps to prevent automated tools from accessing or scraping data from our services without permission.

3. Sharing Your Information

We never sell your information. We may share it with:

  • Service providers who support our platform (e.g. hosting, analytics, payments)
  • Authorities when legally required (e.g. court orders, legal investigations)
  • Parties in business transfers (e.g. merger or acquisition scenarios)

These partners only access what’s necessary and must protect your data.

4. Use of Cookies and Tracking

Our website may use cookies or similar technologies to enhance your experience. You can manage your cookie preferences in your browser settings.

5. Data Storage and Retention

We retain personal data only as long as needed for the purposes stated here, unless a longer period is required by law. When no longer needed, your data is deleted or anonymised.

6. Data Security

We use appropriate technical and organisational measures to protect your data. No method of online transmission is 100% secure, but we take all reasonable steps to protect your information.

7. Children’s Privacy

Our services are not designed for or marketed to children under the age of 16. While the Centred Soul app may appear in app stores with a general age rating (such as 4+), this reflects content safety — not our intended audience.

We do not knowingly collect personal data from users under 16. If we become aware that we have done so, we will delete the data promptly.

8. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data
  • Restrict or object to how we process it
  • Withdraw consent at any time

To exercise your rights, email us at support@centredsoul.com. We will respond in line with applicable data laws (like UK GDPR).

9. Do-Not-Track and Preferences

Some browsers allow you to set a Do-Not-Track preference. Our services currently do not respond to these signals as no standard exists. You may manage tracking through your device or browser settings.

10. International Users

If you’re outside the UK, your data may be transferred to or processed in countries with different data laws. We take steps to ensure it is treated securely and in line with this policy.

11. California Privacy Rights

If you live in California, you may request information about how we share your data for direct marketing, and request removal of content you’ve posted (if under 18). Email us to make a request.

12. Changes to This Policy

We may update this policy occasionally. If we make significant changes, we will notify you within the app or by email. Please review it periodically.

13. Contact Us

Kamala K Brown
Centred Soul Ltd
5 Commercial Road, Shepton Mallet, Somerset BA4 5BU, UK
support@centredsoul.com

Thank you for trusting Centred Soul with your information. We hold your privacy and your journey with care.

This policy is aligned with our End User Licence Agreement and reflects the same values of clarity, respect, and protection.